Product Design Lead - Hospitality

This role will be required to work from our NYC office at least 2 days per week as a Product Design Lead on the Hospitality team.

Responsibilities

• Lead strategic design initiatives that empower restaurateurs with new and meaningful ways to connect with their guests
• Drive the evolution of tools that help our restaurant customers engage guests through tailored communications
• Champion product concepts that expertly balance customer needs with critical business goals
• Become a deep expert in restaurant operator workflows by leading impactful user research with restaurant owners and staff
• Collaborate closely with a smart and dedicated team of product designers, product managers, and engineers to deliver experiences that help restaurants provide truly incredible hospitality for their guests
• Play a key role in mentoring other designers on the team

Requirements

• Minimum of 7 years of professional experience in product design, with 2+ years in a lead or senior capacity
• Expertise in designing for B2B experiences or a proven track record of solving for highly complex workflows
• Very strong interaction design and usability skills, with a deep understanding of user behavior
• Exceptional visual design and craft that elevate product experiences
• Demonstrated experience leading strategic product visions from conception to execution
• Highly organized with an ability to manage multiple priorities in a fast-paced environment
• Expertise in leveraging and contributing to established design systems to ensure consistency, efficiency, and scalability across multiple products
• Experience integrating and leveraging qualitative and quantitative user research data to directly inform and validate design decisions
• Incorporated AI into workflows to improve and speed up design process and outcomes
• Extensive experience building collaborative relationships with product managers and engineers in an agile environment
• Effective communicator with the ability to manage diverse stakeholders and clearly articulate design decisions and rationale
• Experience identifying areas for process improvement and a history of implementing solutions to enhance team efficiency and effectiveness
• Demonstrated experience mentoring junior designers, fostering their growth and development

Key Skills

• Product design
• Interaction design
• Usability skills
• Visual design
• Design systems
• User research
• AI
• Agile environment
• Communication
• Leadership

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities