Service Designer

American Modern Insurance Group is seeking a Service Designer to join their Customer Experience team, creating innovative, customer-centric solutions. The role involves leading workshops, creating service prototypes, and collaborating with UX Researchers and UX/UI Designers.

Responsibilities

• Lead workshops of cross-functional subject matter experts to envision new digitally enabled and non-digital experiences
• Create service prototypes for iterative testing and refinement
• Collaborate with the Operations Consulting Group to synergize service design with process optimization
• Leverage service design tools to identify opportunities for new experiences
• Identify success measures for design work that tie customer impact with business value creation

Requirements

• A degree in Design, Psychology, or a related field
• 5 years or more of experience in service design
• Strong foundation in human-centered design principles and methodologies
• Agile certification or CCXP is a plus
• Strong experience in service design and prototyping solutions
• Expert in design workshop facilitation and design thinking methodologies

Key Skills

• Strong experience in service design and prototyping solutions
• Expert in design workshop facilitation and design thinking methodologies
• Strong experience in visualizing service experiences via wireframing, prototypes, screen flow diagrams, etc.
• MS Office suite

Benefits

• Health insurance plan (PPO or High Deductible)
• Prescription drug coverage
• Vision and dental insurance plans
• Basic life insurance and AD&D coverage
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans
• Voluntary Benefit plans
• Robust 401k plan with up to a 5% employer match
• Retirement savings plan
• Paid time off
• Eligibility to receive a yearly bonus
• Health and wellness programs
• Tuition assistance and educational achievement bonuses