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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
As a Senior Product Designer, you will define and deliver best-in-class experiences for customers globally, focusing on the banking app and connected channels. You will work with cross-functional teams to influence the vision, strategy, and roadmap for customer experience design.
Responsibilities
- Define and deliver best-in-class experiences for millions of customers across the globe
- Influence our vision, strategy, and roadmap to help position HSBC at the forefront of customer experience design
- Elevate design quality and practice, championing design thinking, and facilitating a culture of excellence and accountability
- Ensure the highest standard of craft, clarity and creativity, across user experience (UX), user interface (UI) and user experience (UX) Writing
- Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value
- Translate complex financial services and regulatory requirements into simple, engaging and trustworthy digital experiences
Requirements
- Proven experience designing digital products and services, with strategic responsibility and impact or connecting decisions to business and customer goals
- A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes
- Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture
- Experience in complex, regulated environments—ideally financial services
- Working knowledge of accessibility standards and inclusive design
- A collaborative, cross-functional mindset with the ability to build trust across geographies and in global contexts
- Demonstrate a capability for writing effective content in UK English as part of your product design skill set
Key Skills
- Product design
- UX design
- UI design
- Design systems
- Prototyping
- Figma
- Content design
- Information architecture
Benefits
- Opportunities, support and rewards that will take you further
- A workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment
About Hsbc
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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