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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Lead cross-squad initiatives shaping key customer journeys from early concept through shipped experience. Collaborate closely with engineering to deliver high-quality, performant, and maintainable designs.
Responsibilities
- Lead cross-squad initiatives shaping key customer journeys from early concept through shipped experience
- Able to contribute small front-end changes directly to the UI to support rapid iteration and collaboration with engineering
- Explore multiple solutions to complex UX challenges, validating assumptions through rapid experimentation and AI-assisted workflows
- Elevate the visual language and interaction design of our platform to ensure consistency, accessibility, and delight
- Mentor peers and contribute to team growth through critiques, async feedback, and documentation
- Leverage AI tools to accelerate prototyping, summarize insights, and improve iteration cycles
- Evolve our Pluma design system with reusable components and scalable patterns that anticipate future needs
- Collaborate closely with engineering to deliver high-quality, performant, and maintainable designs
- Synthesize research and behavioral data to uncover pain points and identify opportunities across the customer lifecycle
- Measure impact by defining and tracking design success metrics tied to usability, engagement, and retention
Requirements
- 7+ years of professional experience designing digital products (SaaS or complex web applications preferred)
- Proven ability to lead multi-team design initiatives that drive measurable outcomes
- Deep visual and interaction design expertise—a strong eye for layout, hierarchy, motion, and accessibility
- Systems thinker with experience building or scaling design systems
- Fluency with front-end principles and an understanding of technical constraints
- Comfort with AI-enhanced tools and modern prototyping workflows
- Excellent async communication skills—clear documentation, strong storytelling, and a bias for clarity and action
- A track record of mentorship, collaboration, and influence within design teams
Key Skills
- Visual design
- Interaction design
- Systems thinking
- Front-end principles
- AI-enhanced tools
- Modern prototyping workflows
- Async communication
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
About Customer.io
Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships. Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications. Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day. Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.
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