Lead Product Designer

The company is seeking a designer to own the end-to-end member experience and internal advocate tools, partnering with product, engineering, and operations to ship fast and measure impact.

Responsibilities

• Design clear flows for plan linking, bill review, claims status, and appeals progress
• Build the design system, accessibility standards, and content patterns for plain-language healthcare UX
• Pair AI suggestions with expert review inside internal tools to speed up advocate workflows
• Run lean research with members and advocates and turn insights into shipped improvements
• Prototype with real data while respecting privacy and compliance requirements like HIPAA
• Define metrics and dashboards that tie design decisions to member outcomes

Requirements

• 6+ years designing consumer or trust-critical products in health, fintech, gov, or similar
• Consumer design background
• Strength in information architecture and content design
• High empathy for people under stress, strong bias to simplify, and tight collaboration with engineers

Key Skills

• Consumer design
• Information architecture
• Content design
• Collaboration with engineers