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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
The consultant will participate in a digital transformation program aimed at improving customer journeys across digital channels. The main objective is to design and optimize seamless, accessible, and coherent user experiences throughout the customer journey.
Responsibilities
- Concevoir and optimize user experiences that are fluid, accessible, and consistent throughout the customer journey
- Collaborate with internal teams (Product Owners, Developers, Marketing Digital)
- Work in an agile methodology (Scrum / SAFE) environment
Requirements
- Minimum 5 to 7 years of experience in UX/UI Design, ideally in the banking, insurance, or fintech sector
- Solid expertise in CX and Design System
- Ability to transform user insights into concrete and measurable solutions
- Mastery of accessibility standards (WCAG) and responsive/mobile-first principles
- Strong facilitation and communication skills with business teams
Key Skills
- UX Research & Design: Figma, Miro, Maze, Hotjar
- UI Design: Figma, Adobe XD, Design Systems (Material / Fluent / interne)
- Prototype & Tests utilisateurs: InVision, Lookback, Usertesting
- Méthodologies: Design Thinking, Customer Journey Mapping, Service Blueprint, Accessibility by Design
About Collective
The company is a banking institution undergoing a digital transformation program.
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