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"Good design is obvious. Great design is transparent."
— Joe Sparano
The User Experience Researcher will partner with project managers and customer success teams to deliver actionable insights that enhance customer experiences. They will advocate for research findings and communicate insights to diverse audiences, driving strategic initiatives and process improvements.
Responsibilities
- Partner with project managers, sales, and customer success teams to provide the best outcomes for customers and their consumers
- Ensure quality delivery by identifying opportunities for process improvement and standardization
- Bring strategic thinking and business acumen to facilitate discussions with customers about their companies’ business objectives and how research drives their success
- Drive action through ambiguity and multi-task strategic initiatives while prioritizing tactical tasks
Requirements
- Bachelor's Degree
- An advanced degree (Master’s in Human-Computer Interactions, Human Factors, Psychology, or related field) would be a plus
- Minimum 3 years of experience in customer-facing, enterprise-level, digital agency, or consulting conducting hands-on user research
- Portfolio demonstrating the research techniques and methodologies performed
Key Skills
- Proven track record performing research initiatives and leveraging both qualitative and quantitative techniques
- History of having an impact on changing products by making them more usable and successful for consumers
- Command over a broad set of qualitative and user-centered design research methods
- Excellent presentation and communication (oral and written) skills
About Usertesting
UserZoom has merged with UserTesting, bringing together the most trusted and comprehensive end-to-end solution for experience research and insights, under the UserTesting name. Every company has a digital experience with customers, today more than ever before. When it comes to building digital products and services, the competition is fierce, the pace of innovation is fast, and the investments are significant. There's too much at stake to wait until after launch to find out whether you are making the right design and product choices. Design, Product, and UX teams rely on UserZoom to make user-centric decisions to create digital experiences customers will love. With a team spanning the globe, and experience-leading customers including Amazon, Aetna, Capital One, eBay, Facebook, Google, Kimberly-Clark and Sky, UserZoom has solutions to address the breadth and depth of user insights goals across all digital product development teams -- from quick usability tests to measuring UX.
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