Lead UX Researcher

As a Lead UX Researcher, you will drive the complete research process and collaborate closely with cross-functional teams to influence key strategy and execution decisions. You will conduct independent research, analyze user behavior, and work with various teams to improve product and service features.

Responsibilities

• Drive the complete research process and collaborate closely with cross-functional counterparts
• Conduct independent research, analyze real user behavior and work with User Interface Designers, UX Architects, Product Managers, and Engineers to improve product and service features
• Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing
• Foster collaboration with designers, product and service managers, marketers and sales to translate insights into actionable recommendations

Requirements

• A bachelor's degree in Market Research, Anthropology, Psychology, Sociology, Cognitive Science, Information Science or related field or equivalent practical experience
• Relevant work experience, including experience integrating user research into product and service designs and design practices
• A strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from qualitative data

Key Skills

• Knowledge of the approaches, tools, and techniques for promoting creative, original thinking
• Decision Making and Critical Thinking
• Web Software Design
• Human-Centered Design (HCD)
• User Experience Design

Benefits

• Medical, dental, and vision benefits
• Paid time off plan
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)