Lead UX Researcher

Lead various research workstreams focused on global subscriber acquisition and retention. Guide cross-functional teams through a User-Centered Design process to improve the subscriber experience.

Responsibilities

• Provide UX research insights to equip product and design leadership and working teams with strategic and tactical data to inform product decision making and design solution
• Conduct global research studies end-to-end including identifying research needs, setting objectives and metrics, determining methods, managing research vendors, coordinating prototype delivery with design
• Transform complex data into high-quality, actionable insights that inform decision-making across all organizational levels
• Grow the UXR team's global expertise and value to the business

Requirements

• At least 8+ years of progressively complex practical work experience in a UX Researcher role on a global product development team or consulting group
• 5+ years leading strategic product research, presenting quantitative and qualitative insights to business decision-makers, and working with product and design teams to apply the findings
• Graduate degree in Engineering Human Factors, Engineering Psychology, Human-Computer Interaction, or similar
• Practical experience conducting consumer market research and usability testing for ecommerce experiences

Key Skills

• Strong research skills
• Strategic and critical thinking
• Exceptional communication and stakeholder collaboration skills
• Expert-level proficiency in quantitative research

Benefits

• Health insurance coverage
• An employee wellness program
• Life and disability insurance
• A retirement savings plan
• Paid holidays and sick time and vacation