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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Snr. UX Designer (Remote in the United Kingdom)
Knowbe4 • London, United Kingdom 🇬🇧
The Snr. UX Designer is responsible for enhancing customer satisfaction by improving the usability, accessibility, and experience associated with KnowBe4 products. This role involves collaborating with various teams to shape product experience strategy and ensure high-quality design implementation.
Responsibilities
- Take a leading role in shaping the KnowBe4 flagship product experience strategy
- Collaborate closely with UX Research to define problem statements, validate assumptions, and uncover meaningful customer insights
- Collaborate with product team counterparts to research, design, and prototype ideas to identify, refine, and validate solutions to customer problems
- Help to establish continuous discovery habits, making engagement with customers and user data a regular part of the design process
- Design with success in mind — define measurable outcomes, and collaborate with Product Management and Data teams to ensure success can be tracked through metrics across various tools
Requirements
- BS or equivalent plus 5 years experience, or MS or equivalent plus 3 years experience
- Degree in Design, UX, HCI, or a related field
- 3+ years' experience in a UX design role within enterprise-level organizations with multiple products
- Strong experience framing and solving complex design problems using a mix of qualitative and quantitative insights
- Comprehensive knowledge of UX design, research collaboration, strategy, and implementation
- Experience working closely with distributed engineering teams, understanding front-end frameworks, style sheets, and design tokens
Key Skills
- UX design
- Research collaboration
- Strategy
- Implementation
- Front-end frameworks
- Style sheets
- Design tokens
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
- Modern, high-tech, and fun work environment
About Knowbe4
KnowBe4 empowers your workforce to make smarter security decisions every day. Trusted by over 70,000 organizations worldwide, KnowBe4 helps you strengthen your security culture and manage human risk. KnowBe4 offers a comprehensive AI-driven "best-of-suite" platform for human risk management (HRM), creating an adaptive defense layer that fortifies user behavior against the latest cybersecurity threats. The HRM+ platform includes modules for awareness and compliance training, cloud email security, real-time security coaching, crowdsourced anti-phishing, AI Defense Agents and more. As the only global security platform of its kind, KnowBe4 transforms your largest attack surface—your workforce—into your biggest asset, actively protecting your organization against cybersecurity threats.
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