RQ09869 - UX Designer - Senior

The UX Designer will create effective, user-friendly, and visually appealing interfaces while designing the overall functionality of the product to ensure a great user experience. Responsibilities include conducting user research and translating findings into various design deliverables such as wireframes and prototypes.

Responsibilities

• Create effective, user friendly and visually appealing interfaces.
• Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
• Take a user-centered design approach and rapidly test and iterate the designs.
• Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

Requirements

• Minimum of 5 years experience and has demonstrated experience in a range of the following service design and user experience techniques: User needs mapping; User research (exploratory and evaluative); Stakeholder mapping; Personas; Customer journey mapping; Collaborative design; Prototyping; Service blueprinting.
• Demonstrated knowledge of emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models.
• Proven willingness to take calculated risks, get it wrong, learn from feedback, work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.
• Some experience using data analytics to develop evidence-based suggestions to better the end user experience.
• Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of client's current and future needs.
• Demonstrates enthusiasm for cooperativeness, co-design and facilitation. Shows respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues. Can delegate, prioritize and has the ability to motivate others.
• Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders not familiar with service design and user experience aspects of digital service delivery.

Key Skills

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with emphasis in the emotional aspects of human experience.
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces.
• Experience identifying design problems and devising elegant solutions.
• Experience making strategic design and user-experience decisions related to core, and new, functions and features.
• Experience gathering user feedback to configure existing interfaces.
• Knowledge of network security and network protocols (desirable).