Principal UX Designer

Shape and own the design direction for your domain, aligning product roadmaps with user outcomes and AI-driven experience goals. Lead cross-functional teams to deliver consistent, high-quality user experiences while using metrics and research to guide product decisions.

Responsibilities

• Shape and own the design direction for your domain, aligning product roadmaps with clear user outcomes and AI-driven experience goals
• Balance delivery and vision—driving critical sprint work while defining long-term UX strategy with your 3-in-a-box partners
• Design scalable, intelligent solutions that impact multiple product areas and improve end-to-end customer journeys
• Lead your cross-functional team to deliver consistent, thoughtful, and high-quality user experiences in every release
• Use metrics, data, and customer research to uncover user needs, guide product decisions, and measure user experiences
• Conduct and synthesize research to validate design direction and de-risk assumptions
• Meet with customers weekly to understand their goals and represent their voice throughout the SDLC
• Elevate UX quality through mentorship—guiding designers in interaction patterns, AI integration, and research practices
• Advocate for UX excellence across stakeholders, promoting a user-centered, AI-empowered design culture
• Communicate findings, recommendations, and design rationale effectively across teams and leadership
• Demonstrate ownership and accountability for team outcomes, ensuring every experience shipped advances both customer and business goals

Requirements

• Minimum of 7 years of experience in UX/UI design, with at least 2 years of experience creating B2B products
• A solid portfolio showcasing design thinking, visual design, interaction design, prototyping, UX writing, and user research skills
• Proven experience building products in an agile software development environment
• Demonstrated ability to apply UX design and strategy to complex, enterprise-level problems
• Advanced expertise in Figma; able to manage and optimize complex design files efficiently
• High degree of visual polish in UI design and clear communication of detailed interactions with engineers
• Experience designing within WCAG 2.1 AA accessibility standards
• Skilled in gathering customer insights through qualitative and quantitative research
• Experienced in methods such as data collection, heuristic evaluations, and journey mapping
• Passionate about understanding user behavior, reimagining existing products, and creating frictionless experiences
• Clear, concise, and persuasive communicator who thrives in collaborative, cross-functional teams
• Leads by example and mentors others in UX methods and design best practices
• Resilient and adaptable—able to manage multiple inputs, balance priorities, and meet evolving deadlines
• Holds high standards for design quality and continuously refines UX skills and best practices
• Maintains a learning mindset with intellectual curiosity and a drive to grow and innovate

Key Skills

• Design thinking
• Visual design
• Interaction design
• Prototyping
• UX writing
• User research
• Agile software development
• UX design and strategy
• Figma
• Visual polish in UI design
• Communication of detailed interactions with engineers
• WCAG 2.1 AA accessibility standards
• Customer insights through qualitative and quantitative research
• Data collection
• Heuristic evaluations
• Journey mapping
• User behavior understanding
• Reimagining existing products
• Creating frictionless experiences
• Clear, concise, and persuasive communication
• Mentorship in UX methods and design best practices
• Resilient and adaptable
• Managing multiple inputs
• Balancing priorities
• Meeting evolving deadlines
• High standards for design quality
• Refining UX skills and best practices
• Learning mindset
• Intellectual curiosity
• Drive to grow and innovate

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees