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"Simplicity is the ultimate sophistication."
— Leonardo da Vinci
Okta is seeking a UX/UI Designer to transform customer self-service experiences across Okta and Auth0, focusing on improving key business metrics.
Responsibilities
- Lead UX Research and Strategy: Proactively perform mixed-methods UX research to deeply understand user pain points, needs, and behaviors
- Drive Strategic Design Vision: Take a hard look at existing experience, identify friction points, and articulate a clear, data-informed strategy for improving key outcomes
- Design for Impact and Agility: Design and refine high-fidelity wireframes, detailed user flows, and interactive prototypes for complex projects
- Elevate Design Quality: Ensure all design work maintains a high degree of fidelity, visual appeal, and consistency, pushing our brand while adhering to our design system
- Cross-Functional Partnership: Collaborate closely with Product Management, Engineering, and Content teams, acting as the design domain expert
- Present and Defend Rationale: Clearly present design solutions and the data-driven rationale behind them to stakeholders, tying design decisions directly to business goals and customer outcomes
Requirements
- 5+ years of experience focused on complex, strategic, and metrics-driven design projects
- Expert-level proficiency with Figma and a deep understanding of responsive design principles
- Proven expertise in leveraging and contributing to an existing design system
- Extensive experience designing and optimizing self-service support portals and online community platforms for technical practitioners
- Strong understanding of how to define success metrics, iterate on designs, and refine solutions based on user testing and performance data
- Experience in designing AI-powered tools, intelligent agents, or generative AI interfaces within a support context (preferred)
- Working knowledge of front-end technologies (HTML/CSS) sufficient to collaborate effectively with implementation teams
- Deep empathy for technical users
Key Skills
- Expert-level proficiency with Figma
- Deep understanding of responsive design principles
- Proven expertise in leveraging and contributing to an existing design system
- Extensive experience designing and optimizing self-service support portals and online community platforms for technical practitioners
- Strong understanding of how to define success metrics, iterate on designs, and refine solutions based on user testing and performance data
- Experience in designing AI-powered tools, intelligent agents, or generative AI interfaces within a support context (preferred)
- Working knowledge of front-end technologies (HTML/CSS)
- Deep empathy for technical users
Benefits
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
About Okta
Okta is The World’s Identity Company, providing secure access, authentication, and automation for businesses. They celebrate a variety of perspectives and experiences, looking for lifelong learners and unique contributors.
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