Senior Product Designer, Grow

Clio is seeking a Senior Product Designer to join their Clio Grow team, focusing on transforming client intake, marketing, and growth strategies for law firms, with a hybrid work environment.

Responsibilities

• Champion User-Centered Design: Advocate for user needs and ensure design decisions are grounded in user research and best practices
• Bar Raising UX Solutions: Create and maintain comprehensive UX documentation, including user flows, wireframes, prototypes, and interaction specifications
• Contribute to Product Requirements: Collaborate with product managers, engineers, and researchers to translate user needs, data, and business goals into clear and actionable experience requirements
• Drive User Research: Conduct user research, including usability testing, interviews, and surveys, to inform design decisions
• Develop Interaction Models & Prototypes: Create high-fidelity prototypes and interaction models to demonstrate design concepts and facilitate user testing
• Collaborate Cross-Functionally: Work closely with product managers, engineers, researchers, and other designers to ensure alignment and seamless execution
• Iterate and Improve: Continuously iterate on designs based on user feedback and data analysis to ensure ongoing improvement and optimization
• Contribute to Design Systems & Standards: Contribute to design systems and uphold standards, ensuring consistency and scalability across the platform
• Mentor & Guide Junior Designers: Provide guidance and mentorship to junior designers, fostering a collaborative and supportive team environment
• Present & Communicate Design Concepts: Effectively communicate design concepts and rationale to stakeholders at all levels

Requirements

• 5+ years of experience in product design, SaaS experience preferred
• Experience designing AI-powered features or workflows, with a strong understanding of user-centered applications of machine learning and generative AI
• Proven experience designing for CRM systems or customer engagement platforms
• Strong understanding of marketing and communications workflows, with experience designing tools that support campaign management, client-lifecycle communications, and performance reporting
• A track record of successfully shipping products and solving customer problems that move company metrics
• Proficient in user research methodologies and able to translate research findings into actionable design insights
• Expert in design and prototyping tools (e.g., Figma, Miro, etc.) and solid use of AI tools in the process
• Excellent communication, collaboration, and presentation skills
• Excellent understanding of interaction design principles, usability, visual, and accessibility
• Ability to thrive in a fast-paced, agile product development environment
• Experience working on complex projects or systems
• Experience with Design Systems
• Experience with enterprise software
• Experience with data visualization and information architecture
• Familiarity with accessibility standards (WCAG)
• Built a Design System

Key Skills

• 5+ years of experience in product design
• Experience designing AI-powered features or workflows
• Proven experience designing for CRM systems or customer engagement platforms
• Strong understanding of marketing and communications workflows
• A track record of successfully shipping products and solving customer problems
• Proficient in user research methodologies
• Expert in design and prototyping tools
• Excellent communication, collaboration, and presentation skills
• Excellent understanding of interaction design principles, usability, visual, and accessibility
• Ability to thrive in a fast-paced, agile product development environment
• Experience working on complex projects or systems
• Experience with Design Systems
• Experience with enterprise software
• Experience with data visualization and information architecture
• Familiarity with accessibility standards (WCAG)
• Built a Design System

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on Anchor Days
• Flexible time off policy, with an encouraged 20 days off per year
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years