UX Designer, Customer Strategy Department - Platform Strategy Supervisory Department(CSD)

Lead a design team to create and improve user experiences for various services and products. Collaborate with policy and product leaders to define service requirements and propose improvements based on user feedback.

Responsibilities

• Lead a design team that will create and improve the experience of using various services and products associated with the rakuten group's overall customer strategy.
• Collaborate with each policy and product leader, our main activities include defining service requirements, designing experiences/information, extracting user issues, and proposing improvements.
• Conduct user tests and surveys if necessary.

Requirements

• Those who value teamwork
• Those who have communication skills, coordination skills, and cooperation
• Those who are interested in training designers
• Those who are permanently interested not only in specialized fields but also in business, market, and analysis fields
• Those who can respond flexibly to changes without being bound by past experience
• Those who are good at progressing multiple things at the same time
• Those who have UX design and direction experience (5 years or more) in web service related areas
• Scenario design based on persona design and user survey, and extraction of user needs
• Design based on UCD knowledge and processes (site structure, screen design, interaction, navigation)
• Problem extraction, verification, and usability evaluation by user testing
• Design of smartphones and APPS
• Japanese language skills (business-level conversation, reading and writing)

Key Skills

• UX design and direction
• Scenario design
• Persona design
• User survey
• UCD knowledge and processes
• User testing
• Smartphone and APP design
• Japanese language skills