Senior UX Researcher - fixed term

Senior UX Researcher at GoTo, shaping exceptional user experiences through AI and user-centered design.

Responsibilities

• Impact-focused approach to planning, conducting and communicating research studies focused on understanding user behavior, needs, use cases and workflows, and identifying opportunities for impact.
• Supporting the product team by conducting research on user goals, needs and mental models, and usability testing solution ideas.
• Improving our processes and channels of research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing.
• Develop a deep understanding of the users and the products – and curate that knowledge – updating and being current with all changes and understanding the use cases drive the functionality they support.
• Develop a clear understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation.
• Deliver key insights through readouts, workshops, and presentations.

Requirements

• 5+ years of relevant industry experience in leading research in senior roles in a lean, agile, and delivery-driven environment.
• Ability to create research plans and deliver key insights through user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo.
• Identify research opportunities and contribute to the research roadmap so that the work balances strategic and tactical feedback.
• Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities.
• Excellent knowledge of qualitative research best practices and approaches.
• Degree in Communications, Cognitive Psychology, HCD/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behavior or equivalent experience.
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers).

Key Skills

• Qualitative research best practices and approaches
• User interviews
• JTBD (Jobs to be Done) identification
• Persona definition
• Usability testing
• Workshop facilitation
• Stakeholder communication
• Strategic and tactical feedback
• Problem-solving
• Innovation
• Self-governing abilities

Benefits

• Full remote work option within Hungary and on-demand seat in our Astoria office
• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
• Gym reimbursement programs to encourage your physical well-being
• GoTo performance bonus program to celebrate your impact and contributions
• Monthly remote work stipend to support your home office expenses