Lead, UX Product Researcher

Deloitte DT-US Product Engineering team is hiring a Lead Experience Researcher to design, plan, and execute user research studies, analyze behavioral metrics, and drive design decisions and user experience priorities.

Responsibilities

• Define research strategy, design, and execute research studies effectively
• Provide user research expertise and execution across products in a cross-functional environment
• Develop appropriate research methodologies and test plans for products
• Conduct research using a wide variety of qualitative and quantitative methods
• Conduct internal cross-functional workshops using design-thinking methodologies
• Synthesize research results into usable assets such as user personas
• Collaborate with empowered product teams to define success metrics
• Communicate user research results in an easily consumable way
• Develop a systematic approach to collecting, sharing, and communicating research insights
• Use research insights to inform product strategy and uncover new opportunities
• Advocate for research findings in a compelling way
• Work closely with UX designers to translate research findings into actionable design recommendations
• Partner with empowered product teams to prioritize and identify key research topics
• Stay up to date on UX, user research, and behavioral analytics trends
• Create regular summary dashboards to share key research findings
• Exhibit expertise in driving the data strategy across multiple listening channels
• Respond to ad hoc requests for metrics
• Provide insights to designers and empowered product teams on key behavioral metrics
• Spread knowledge, practices, and improvements in experience vertical community of practice

Requirements

• 5+ years of conducting comprehensive User Research across multiple methodologies
• 5+ years working with various user research methodologies
• Master of User Research craft
• Bachelor's degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred
• Ability to travel 0-10%, on average
• Effective mentor
• Expert analytical and problem-solving skills
• Proficient in using research insights to advocate for a customer-focused and product-driven mindset
• Exceptional communication and collaboration skills

Key Skills

• User Research
• Qualitative research methods
• Quantitative research methods
• Data analysis
• Statistical methods
• Metrics dashboards
• Communication skills
• Collaboration skills