Senior UX Writer II

As a Senior UX Writer II, you will write product copy that simplifies the course creation experience and ensures consistency in interaction patterns. You will collaborate with cross-functional teams to develop best practices and advocate for a user-first approach.

Responsibilities

• UX Writing: Write, test, and iterate clear and concise UI content for our e-learning localization product experiences
• Drive consistency in new and existing interaction patterns
• Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
• Document and maintain the styles and standards for UX writing across all products
• Manage projects from needs assessment to implementation
• Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
• Design Thinking: Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice
• Develop scalable frameworks that align with global user needs and business goals
• Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
• Cross-Functional Collaboration: Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
• Communicate productively with visual thinkers and advocate for your point of view
• Work cross-functionally to build experiments, develop hypotheses, and test plans
• Team Citizenship: Foster a culture of collaboration, where constructive feedback and open dialogue are required
• Mentor more junior team members to support their work quality and career growth
• Proactively track and share project plans, progress, and problems with your manager and cross-functional collaborators
• Demonstrate professional, positive, and proactive communication with peers
• Invest in team success by pitching in where needed, following up, and following through
• Help with hiring and onboarding new team members

Requirements

• 8+ years of experience as a UX Writer with a deep understanding of user-centered design principles
• Strong preference for localization experience
• Familiarity with generative AI tools like ChatGPT, Claude, Gemini/Bard, etc., a plus
• A builder who's comfortable in a high-growth environment
• A demonstrated ability to use empathy, logic, and data to inform design choices
• Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership
• A passion for building accessible, inclusive, quality products — and to evangelize those practices
• Collaborative mindset and comfortable working effectively in cross-functional teams
• A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
• Great team player, highly self-motivated
• Ability to collaborate closely with technical writers, product designers, product managers, and engineers
• Resilient, reliable, and optimistic

Key Skills

• User-centered design principles
• Localization experience
• Generative AI tools
• Empathy, logic, and data to inform design choices
• Communication and presentation skills
• Accessibility and inclusivity
• Collaborative mindset
• Team player
• Resilient, reliable, and optimistic