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"Design is where science and art break even."
— Robin Mathew
Product Designer - Analytics and Reporting
Zoom • San Jose, United States of America 🇺🇸
Lead strategic design initiatives to enhance customer experiences in analytics and reporting. Collaborate with cross-functional teams to develop innovative solutions and mentor junior designers.
Responsibilities
- Leading strategic design initiatives that align with business objectives and elevate customer experiences in analytics and reporting.
- Driving innovation by developing and refining tools, methods, and design processes to tackle complex product challenges.
- Creating clear, scalable design systems and documentation that communicate design rationale, behavior, and interaction models.
- Collaborating cross-functionally with product managers, engineers, researchers, and data scientists to bring elegant solutions to life.
- Mentoring and guiding junior designers, fostering growth and design maturity across the team.
- Conducting and leading user research such as usability tests, interviews, surveys, and journey mapping to uncover insights and validate solutions.
- Identifying design risks early and proposing strategic solutions that balance user needs, business goals, and technical constraints.
- Owning your work from start to finish, delivering polished, high-quality results with minimal supervision.
Requirements
- Demonstrate 5+ years experience in user-centered design, supported by a strong portfolio showcasing elegant visual and interaction design for data-rich or complex enterprise applications.
- Hold a bachelor degree in Design, HCI, or a related field, or equivalent practical experience.
- Use modern design tools, especially Figma, to rapidly explore, prototype, and iterate on ideas with fluency and efficiency.
- Transform complex datasets into intuitive visual storytelling and user workflows, demonstrating proven success in designing for analytics or reporting experiences.
- Deliver scalable, thoughtful solutions that drive measurable outcomes by tackling ambiguous, high-impact challenges.
- Communicate design decisions clearly to stakeholders across disciplines, supported by strong storytelling and communication skills.
- Demonstrate experience mentoring designers, leading by example, and fostering a collaborative team culture to support professional growth and team success.
Key Skills
- Modern design tools, especially Figma
- Transforming complex datasets into intuitive visual storytelling and user workflows
- Delivering scalable, thoughtful solutions that drive measurable outcomes
- Communicating design decisions clearly to stakeholders
- Mentoring designers, leading by example, and fostering a collaborative team culture
Benefits
- As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Zoom
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solv
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