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"Simplicity is the ultimate sophistication."
— Leonardo da Vinci
As a Senior UX Researcher, you will plan and execute user studies to analyze user behavior related to business finance and Razorpay products. You will communicate user experiences to cross-functional teams and identify gaps for product improvement.
Responsibilities
- Plan, execute and drive user studies to uncover, understand and quantitatively analyse user behaviour w.r.t business finance and Razorpay products
- Identify patterns of behaviour among users, structure behavioural archetypes and evangelise these archetypes across your business units
- Build empathy for behavioural archetypes across the organisation through a variety of engagement and storytelling techniques
- Communicate a holistic picture of a user’s experience to cross functional teams and identify possible gaps in them
- Work closely with marketing, product and design to identify open research statements that lie across the roadmap
- Drive existing business, product and design decisions by providing validated user insights qualitatively or quantitatively
- Set-up and drive repetitive contextual user walkthroughs of products to identify possible gaps and opportunities for product improvement
- Coordinate with the data analytics team to set up necessary data infrastructure for understanding and archetyping user behaviour
- Analyse and Identify usage patterns across product ecosystems and discern levers to accelerate product adoption, engagement and retention
- Propagate insights through your respective BU and bring to notice potential new product / growth / design opportunities in the ecosystem
- As the first researcher, you will setup the research team culture, structure and goals so that they best align with the needs of the respective BU
Requirements
- 4-5+ years of experience as UX Research Specialist or a similar role
- Experience with qualitative and user-centered design methodologies
- Working knowledge of quantitative, behavioral analysis and statistics
- Ability to formulate specific, answerable, and practical questions about user behaviour
- Experience with remote testing tools
- A keen ability to listen / observe users in context of business finance
- Keen in understanding short and long-term goals of the product and business
- Excellent understanding of behavioural analytics and data-driven decisions
- Experience driving both formative and summative research initiatives
- Excellent communication and presentation skills
- Ability to quickly source quick insights through multiple channels
- Ability to collaborate with cross-functional teams to define, design and ship new features
Key Skills
- Experience building research teams
- Experience with research tools and ecosystems like Dovetail, etc.
- Experience in more than one language
- Understanding of database querying and data analytics
- An understanding of business finance and challenges in the field
- An understanding of design and product functions and principles that make them great
- Experience conducting research in the B2B domain
About Razorpay Software Private Limited
Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises vert
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