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"Design is where science and art break even."
— Robin Mathew
As a UX Researcher, you will drive experimentation and research initiatives to support innovation solutions. You will conduct various types of user research, analyze data, and present findings to inform product development and innovation strategies.
Responsibilities
- Plan & run studies across the product lifecycle: discovery interviews, usability tests, surveys, card sorts, diary/experience sampling, fake-door tests, A/Bs, and concept tests.
- Analyze data (qual & quant) to extract patterns, size opportunities, and articulate causality vs correlation.
- Synthesize & communicate insights into concise readouts, JTBD, problem statements, and decision-ready recommendations.
- Market & secondary research: segment scans, competitive/analogous analysis, and trend reviews to inform problem spaces.
- Research Operations: recruit participants (incl. diverse and representative samples), manage incentives, maintain consent, and keep a working inventory.
- Personas & journeys: co-create and keep current with evidence; link insights to hypotheses and experiments.
- Experimentation support: draft hypothesis, minimal tests, success metrics, and help instrument basic analytics.
- Partner & influence: collaborate with advisors, designers, developers, and other key WVC stakeholders; advocate for evidence-based decisions.
- Ethics & privacy: uphold safeguarding, informed consent, and data-handling standards when researching with vulnerable groups.
Requirements
- 1-2 years hands-on UX research experience in digital products or services.
- Working knowledge of core methods (interviews, usability tests, surveys) and basic statistics.
- Ability to design a study, write protocols, create discussion guides, and choose the right method for the question/time.
- Experience synthesizing into clear insights (findings, implications, recommendations) for non-research audiences.
- Familiarity with Figma and at least one research toolset: survey (Typeform/Qualtrics), testing (UserTesting/Lookback), or analytics (GA/Amplitude).
- Strong written and verbal communication; crisp storytelling with visuals.
- Commitment to ethical research, safeguarding, and inclusive practices.
Key Skills
- UX research
- core methods (interviews, usability tests, surveys)
- basic statistics
- study design
- protocol writing
- discussion guides
- method selection
- insight synthesis
- Figma
- research toolsets (survey, testing, analytics)
- written and verbal communication
- crisp storytelling with visuals
- ethical research
- safeguarding
- inclusive practices
Benefits
- Health Spending Account
- Up to 6% matched pension contributions
- Parental leave top-up
- Generous paid vacation, sick days, wellness and personal days
- Office closed extra days before long weekends (6x/year)
About World Vision Canada
About Us: As a leading global relief, development, and advocacy organization, World Vision Canada is dedicated to creating lasting change in the lives of vulnerable children, families, and communities worldwide. Our Impact: - Top-Rated Charity: Recognized as one of the Top 100 Rated Charities by Charity Intelligence Canada. - Accredited Excellence: Accredited by the Better Business Bureau, Imagine Canada, and the Canadian Centre for Christian Charities. - Leading Employer: Named one of Greater Toronto's Top Employers in 2022. - Global Reach: Working in over 50 countries to address poverty and injustice. - Trusted Partner: Member of the Humanitarian Coalition and audited by KPMG. How You Can Help: - Child Sponsorship: Provide vital support to a child in need. - Single Donations: Make a one-time gift to our critical programs. - Gift Catalogue: Shop for meaningful gifts that make a difference. - Fundraising: Participate in our fundraising initiatives. - Prayer: Join our global prayer
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