UX Researcher

Analyze the contextual use of digital products through qualitative and quantitative research to detect improvement opportunities. Collaborate closely with product owners to help achieve business KPIs through UX optimization initiatives.

Responsibilities

• Analyze the contextual use of digital products through qualitative and quantitative research to detect improvement opportunities.
• Identify actionable insights and translate them into concrete recommendations for product backlogs.
• Map and understand key user segments to design solutions that solve real user problems.
• Develop mixed-method research frameworks (qualitative + quantitative) that can be scaled across the UX team.
• Collaborate closely with product owners to help achieve business KPIs through UX optimization initiatives.
• Apply service design tools to detect opportunities for process improvement within the UX team and turn them into effective solutions that speed up value delivery.
• Communicate research findings clearly and effectively across teams and stakeholders.

Requirements

• 2–5 years of experience as a UX Researcher or similar role in digital environments.
• Strong experience conducting user interviews, usability testing, ethnographic research, A/B testing, surveys, card sorting, concept testing, diary studies, benchmark studies, tree testing, and competitor analysis.
• Proven ability to conduct fast yet thorough data analysis, turning complex findings into actionable insights.
• Excellent communication and presentation skills — able to translate research results into clear, compelling recommendations.
• Experience collaborating with cross-functional teams (design, business, and technology) to inform product decisions.

Key Skills

• AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
• User Research
• Qualitative & Quantitative Research
• Focus Groups
• Usability Testing
• Customer Journey Mapping
• Service Blueprinting
• Client Behavior Analysis
• Problem Solving & Critical Thinking
• Team Collaboration
• Leadership & Stakeholder Management

Benefits

• A High-Impact Environment
• Commitment to Professional Development
• Flexible and Collaborative Culture
• Global Opportunities
• Vibrant Community
• Total Rewards