UX Researcher

The UX Researcher will plan and conduct end-to-end user research, including usability testing and user interviews. They will generate actionable insights to guide product decisions and provide regional insights for priority markets.

Responsibilities

• Plan and conduct end-to-end user research: including usability testing, user interviews, and behavioral analysis across key flows like onboarding, KYC, funding, and first trade.
• Generate actionable insights: deliver severity-ranked usability findings, funnel behavior analysis, and validated recommendations to guide product decisions.
• Drive hypothesis-driven discovery: collaborate with stakeholder and designers to define hypotheses, research goals, success criteria, and decision rules.
• Provide regional insights for priority markets: create lightweight personas, journey maps, and localization guidance that inform product and content design.
• Maintain research operations and insight repository: manage participant recruiting, documentation templates, and a searchable insight database, including regular stakeholder updates.

Requirements

• Solid understanding of blockchain technology and crypto exchange mechanisms.
• Experience with user research and usability testing, providing actionable insights to refine user experiences.
• A background in digital marketing or campaign design, enhancing the integration of design with marketing initiatives.

Benefits

• Competitive total compensation package
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• And many more!