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"Design is where science and art break even."
— Robin Mathew
Identifies and executes research methods to understand customer needs, ensuring insights are grounded in best practices and social sciences. Collaborates with cross-functional teams to drive innovation through actionable user insights and supports the development of user-centric products.
Responsibilities
- Identifies and executes research methods to understand customer needs
- Defines research problems and establishes the scope of projects with the experience team
- Designs research plans that strategically address knowledge gaps
- Implements research methods to comprehensively understand and address identified gaps in knowledge
- Collects high-quality data according to the research plan
- Analyzes raw data to identify themes and trends
- Presents and documents insights in an understandable format for relevant audiences
- Collaborates with cross-functional teams to drive innovation through actionable user insights
Requirements
- Bachelor’s degree in a related field
- 2+ years of research experience in an enterprise or eCommerce environment
- Demonstrated experience with service design and integrating legacy systems, such as SAP or other ERP platforms
- Experience conducting onsite and in-person research to gather user insights and feedback
About Hd Supply
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S. & Canada. We offer our customers a vast assortment of over 100,000 MRO, full-line janitorial and OS&E products from high-quality, national and private brands, all at competitive prices. Combined with our industry-leading services and solutions – including localized jobsite delivery, renovation programs, direct-ship options and innovative digital tools and capabilities, as well as dedicated sales and customer care teams – you can see why our more than 250,000 customers continue to trust HD Supply as their supplier of choice for serving their communities where people live, learn, work and play. Equally as important is empowering our assoc
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