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"Design is where science and art break even."
— Robin Mathew
The UX Research team shapes PetSmart’s digital experiences for pet parents and associates. This role involves developing research plans, conducting studies, and analyzing data to provide actionable recommendations.
Responsibilities
- Craft strategic research plans that support the UX project lifecycle
- Independently develop plans for qualitative and quantitative studies
- Assess site experience using digital analysis tools
- Analyze all data with expected outcomes of current state customer journey maps, experience focus areas, A/B testing ideas, and actionable experience recommendations
- Support in Digital Voice of Customer activities such as customer feedback analysis and monthly reporting
Requirements
- 3-5 years of experience in a user experience/customer experience research position
- Some experience with voice of customer or related experience
- Experienced in using tools such as UserTesting.com, Contentsquare, and Figma/FigJam
- Ability to synthesize multiple data sources into a cohesive, easily digestible story and experience recommendations
- Comfortable creating presentations and speaking with various audiences including executive leadership
- Strong collaboration & communication skills
Key Skills
- UserTesting.com
- Contentsquare
- Figma/FigJam
- Synthesizing multiple data sources
- Creating presentations
- Collaboration & communication skills
Benefits
- Pet friendly environment
- On-site Dog Park
- “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
- “Sit & Stay” Café serving fresh breakfast and lunch options
- On-site coffee bar
- “Lil’ Paws” learning center and onsite daycare facility (associate paid)
- Volunteer events with PetSmart Charities
About Petsmart
At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart. As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare. PetSm
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