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"Design is where science and art break even."
— Robin Mathew
The UX Researcher will be responsible for conducting user research to inform design decisions and improve user experience. They will analyze data and present findings to stakeholders.
Responsibilities
- Craft strategic research plans supporting the UX project lifecycle
- Independently develop plans for qualitative and quantitative studies
- Assess site experience using digital analysis tools
- Analyze data to create customer journey maps, experience focus areas, A/B testing ideas, and actionable recommendations
- Support Digital Voice of Customer activities such as customer feedback analysis and monthly reporting
Requirements
- 3-5 years of experience in UX/customer experience research
- Experience with voice of customer or related experience
- Experience using tools such as UserTesting.com, Contentsquare, and Figma/FigJam
- Ability to synthesize multiple data sources into a cohesive story
- Comfortable creating presentations and speaking with various audiences
- Strong collaboration and communication skills
Key Skills
- UX research
- Customer experience research
- Voice of customer experience
- Data synthesis
- Presentation creation
- Collaboration
- Communication
Benefits
- Pet-friendly environment, on-site dog park, Top Dog gym, Sit & Stay Café, on-site coffee bar, Lil’ Paws learning center and daycare facility, volunteer events with PetSmart Charities
About Petsmart
At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart. As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare. PetSm
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