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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
Lead and develop research activities in the area of financial health, primarily in mobile banking. Conduct research from start to finish, mentor colleagues, and collaborate with product teams.
Responsibilities
- Design, implement, and evaluate research from question definition to data interpretation
- Conduct deep interviews and usability testing, formulate questionnaires, and collaborate with research agencies
- Facilitate sense-making and insight workshops across teams
- Promote research democratization, mentor juniors, and establish research processes
- Collaborate with product designers, product managers, data analysts, and developers
- Study and understand user behavior in mobile banking
- Utilize qualitative and quantitative tools and LLM for data analysis and synthesis
- Present research findings to stakeholders impacting product decisions
Requirements
- At least 5 years of experience with UX research (ideally in a product team)
- Ability to lead the entire research process from hypotheses and methodology to analysis and recommendations
- Experience in leading research projects or supervising colleagues
- Proficiency in data analysis tools (e.g., Condens, Atlas.ti, Excel, SPSS)
- Familiarity with BI tools (Tableau, Looker Studio, Google Analytics)
- Effective use of LLM (prompting, limits, data analysis)
- Clear communication in business language
- Background in sociology or anthropology (optional)
- Experience with agile environments and Continuous Discovery approach (optional)
Key Skills
- UX research
- Data analysis
- Collaboration
- Communication
- Mentorship
- Research process establishment
- User behavior study
- Qualitative and quantitative tools
- LLM use
- Stakeholder presentation
Benefits
- Opportunity to influence the design of financial health tools for millions of clients
- Strong research community support and development of methods and experiments
- Mentoring, innovation, and research democratization development space
- Hybrid work mode, modern work environment
- Training budget, conferences, internal academy access, and LLM tool access
- 5 weeks of vacation, sick days, cafeteria, pension contribution, and other bank benefits
- Meaningful work in a team connecting design, technology, and social impact
About Erstegro01p2
Banking Engineers – that’s what we are at Erste Digital: With more than 2,300 IT experts and enthusiasts, we are the digital muscle and heart of Erste Group, We drive the realization of Erste Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region. We are Erste Digital. We are #digitaltotheheart
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