UX Researcher

Plan, design, and execute user research studies to inform product development. Collaborate with cross-functional teams to integrate research findings into the development process.

Responsibilities

• Plan, design, and execute a variety of user research studies (e.g., usability testing, contextual inquiries, interviews, surveys) to inform product development
• Synthesize qualitative and quantitative data to uncover actionable insights and communicate findings to stakeholders
• Collaborate with cross-functional teams to support the integration of research findings into the development process
• Contribute to promoting user-centric design principles across the organization
• Develop personas, journey maps, and other artifacts to communicate research insights effectively
• Build and maintain a repository of insights, research data, and participant profiles to ensure knowledge sharing and continuity
• Establish and refine research processes, templates, and tools to improve efficiency and scalability
• Manage participant recruitment and maintain relationships with external vendors, ensuring diverse and representative user samples
• Support compliance with ethical and legal standards for user research, including data privacy policies
• Help establish and roll out UX Research Standards, ensuring high-quality, consistent practices and mentoring team members on research best practices and processes
• Track, measure, and report on research impact over time
• Work collaboratively within cross-disciplinary teams, as well as stakeholders

Requirements

• University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
• Minimum of 3 years of experience conducting UX research in a professional setting
• Experience in the aerospace, defense, or technology industries (preferred)
• Strong understanding of UX research methodologies, including qualitative and quantitative approaches (preferred)
• Experience managing research operations, tools, and participant recruitment processes (preferred)
• Proficiency in research tools such as UserTesting, Optimal Workshop, Dovetail, or similar platforms (preferred)
• Ability to synthesize complex data into clear, actionable insights (preferred)
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels (preferred)
• Familiarity with agile development processes and working in cross-functional teams (preferred)
• Knowledge of accessibility standards and inclusive design practices (preferred)
• Familiarity with data visualization tools and methods (preferred)
• Previous experience mentoring junior researchers or leading research teams (preferred)

Key Skills

• UX research
• User research methodologies
• Data synthesis
• Communication and presentation
• Agile development processes
• Accessibility standards
• Data visualization
• Research operations
• Participant recruitment
• Ethical and legal standards
• UX Research Standards
• Research impact measurement
• Cross-disciplinary collaboration

Benefits

• Healthcare, wellness, retirement, and work/life benefits
• Career development and recognition programs
• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Medical, dental, vision, life insurance
• Short-term disability, long-term disability
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program
• Paid time off
• Holidays