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"Design is where science and art break even."
— Robin Mathew
UX Researcher/ Service Designer - A25194
Activate Interactive Pte Ltd • Singapore 🇸🇬
Conduct research and analyze data to improve citizen service journey experiences and inform product strategy. Collaborate with cross-functional teams to develop user-centric solutions and ensure usability and accessibility of service concepts.
Responsibilities
- Conduct in-depth qualitative and quantitative research to uncover needs, behaviors, motivations, and pain points
- Develop and execute comprehensive research plans including user interviews, surveys, usability testing, and A/B testing
- Analyze qualitative and quantitative research data to identify trends, patterns, and actionable insights
- Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders
- Facilitate workshops and ideation sessions prioritizing user needs
- Apply design thinking principles to creatively solve problems and envision innovative solutions
- Create customer journey maps and other artefacts to communicate research findings
- Collaborate with cross-functional teams to develop a vision, strategy, and plan to address key pain points
- Apply research insights to design seamless and engaging customer experiences
- Collaborate with designers and developers to ensure usability and accessibility of service concepts and products
- Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness
- Keep abreast of the latest research methodologies, tools, and industry trends in UX research and service design
Requirements
- Experience working as a user researcher and/or service designer
- Advanced degree, training, or certification in service design, UX design, HCI, or related design fields
- Comfortable working with Product, Tech, Data, and Business partners
- Strong knowledge in product design processes and emerging technologies
- Systems thinking, teamwork, leadership, planning, and project implementation in a dynamic environment
- Familiarity with design and prototyping tools like Figma and Adobe Creative Suite
- Self-directed, organized, efficient, insightful thinker, and effective communicator
- Direct experience in traditional and modern research methods and reporting
- Knowledge of user research principles, methodologies, and deliverables
- Strong ability to identify key research objectives and synthesize insights
Key Skills
- User research
- Service design
- Design thinking
- Data analysis
- Communication
- Project management
- Design tools (Figma, Adobe Creative Suite)
Benefits
- Fun working environment
- Employee Wellness Program
About Activate Interactive Pte Ltd
Founded in 1997, Activate Interactive Pte Ltd is a leading technology consultancy in Singapore that fuses strategy consulting, creativity, and engineering to drive digital innovations. We offer quality, cost-effective and impactful end-to-end application development, including mobile and web applications, cloud technology, UI/UX design and more. We integrate digital technology into all areas of a business, helping clients remove technology roadblocks and increase their efficiency to better serve and deliver value to their communities, regardless of their business size and type. At Activate, we also believe in providing a conducive environment and developing our employees to realise their full potential. Today, we have a team of more than 150 employees. We aspire to help people live better and healthier with technology by providing holistic solutions to improve population health.
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