Lead, UX Product Researcher

Lead Experience Researcher for Deloitte DT-US Product Engineering team, designing, planning, and executing user research studies to drive design decisions and user experience priorities.

Responsibilities

• Define research strategy, design, and execute research studies effectively
• Provide user research expertise and execution across products in a cross-functional environment
• Develop appropriate research methodologies and test plans for products, employing innovative approaches that are the best fit for individual products or areas
• Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, from generative research to identify new opportunities, iterative concept evaluation, and post-launch testing
• Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration
• Synthesize research results into usable assets such as user personas, and translates research results into valuable and delightful design opportunities
• Collaborate with empowered product teams to define success metrics from both qualitative and quantitative perspectives, aligning research with business goals
• Connects the entire product team with users through communication of user research results in an easily consumable way tied to user outcomes
• Develop a systematic approach to collecting, sharing, and communicating research insights with product teams to inform design improvements
• Use research insights to inform product strategy and uncover new opportunities based on user needs
• Advocate for research findings in a compelling way that inspires action across teams
• Work closely with UX designers to translate research findings into actionable design recommendations and stay embedded to support their implementation
• Partner with empowered product teams to prioritize and identify key research topics
• Stay up to date on UX, user research, and behavioral analytics trends, best practices, and methodologies
• Create regular summary dashboards to share key research findings and insights with management teams
• Exhibit expertise in driving the data strategy across multiple listening channels, such as usage metrics, surveys, and usability testing
• Respond to ad hoc requests for metrics to guide design and product decisions
• Regularly provide insights to designers and empowered product teams on key behavioral metrics, such as tool usage, search behavior, feature engagement, user demographics, and pathway analysis
• Spreads knowledge, practices, and improvements in experience vertical community of practice. Stays current with trends in UX

Requirements

• 5+ years of conducting comprehensive User Research across multiple methodologies, driving actionable insights that shape product development and customer success
• 5+ years working with various user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc
• Master of User Research craft, recognized for expertise in both qualitative and quantitative research methods, and for fostering a culture of learning and innovation
• Bachelor's degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred
• Limited immigration sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve

Key Skills

• user research
• qualitative and quantitative research methods
• design-thinking methodologies
• communication
• problem-solving
• data analysis
• statistical methods
• metrics dashboards
• customer-focused mindset
• product-driven mindset
• mentoring
• collaboration
• presentation
• decision-making
• adaptation