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"Design is where science and art break even."
— Robin Mathew
User Experience Researcher
Ifg - International Financial Group • United States of America 🇺🇸
Remote Contract
A UX Researcher is needed to join a high-impact product team focused on enhancing internal tools for incident and outage management, working remotely with PST hours preferred.
Responsibilities
- Independently plan and execute weekly rapid UX research studies
- Analyze qualitative and quantitative data to uncover actionable insights
- Create concise, executive-level reports for diverse stakeholders
- Collaborate closely with design, product, and engineering teams
- Drive usability and efficiency improvements for incident management workflows
Requirements
- 5–7 years of hands-on industry experience in UX Research (post-graduation)
- Expertise in rapid research methodologies and iterative testing
- Proven ability to work autonomously and manage end-to-end studies
- Strong analytical, storytelling, and written communication skills
- Experience with incident or outage management systems (Microsoft ICM or similar preferred)
Key Skills
- Expertise in rapid research methodologies and iterative testing
- Proven ability to work autonomously and manage end-to-end studies
- Strong analytical, storytelling, and written communication skills
- Experience with incident or outage management systems (Microsoft ICM or similar preferred)
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