Ifg - International Financial Group logo

User Experience Researcher

Ifg - International Financial Group • United States of America 🇺🇸

Remote Contract

A UX Researcher is needed to join a high-impact product team focused on enhancing internal tools for incident and outage management, working remotely with PST hours preferred.

Responsibilities

  • Independently plan and execute weekly rapid UX research studies
  • Analyze qualitative and quantitative data to uncover actionable insights
  • Create concise, executive-level reports for diverse stakeholders
  • Collaborate closely with design, product, and engineering teams
  • Drive usability and efficiency improvements for incident management workflows

Requirements

  • 5–7 years of hands-on industry experience in UX Research (post-graduation)
  • Expertise in rapid research methodologies and iterative testing
  • Proven ability to work autonomously and manage end-to-end studies
  • Strong analytical, storytelling, and written communication skills
  • Experience with incident or outage management systems (Microsoft ICM or similar preferred)

Key Skills

  • Expertise in rapid research methodologies and iterative testing
  • Proven ability to work autonomously and manage end-to-end studies
  • Strong analytical, storytelling, and written communication skills
  • Experience with incident or outage management systems (Microsoft ICM or similar preferred)

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