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Remote: UX Researcher, E-Commerce

Intepros โ€ข United States of America ๐Ÿ‡บ๐Ÿ‡ธ

Full-time Senior

As a Senior User Experience Researcher, you'll define and measure UX goals, conduct end-to-end research, and translate insights into actionable strategies that influence global business and product decisions for a pharmaceutical services client.

Responsibilities

  • Define and measure quantitative UX goals and metrics to assess success across digital experiences
  • Identify and frame strategic problems, conduct end-to-end research, and translate insights into actionable recommendations that guide product roadmaps
  • Perform statistical analyses to uncover key insights and communicate them to both technical and non-technical stakeholders
  • Partner with product teams to design, launch, and analyze surveys across software and hardware experiences
  • Collaborate with cross-functional partners to demonstrate the value of quantitative user research and influence product direction
  • Deliver rigorous, high-quality research outcomes while managing multiple projects with varying scope and complexity
  • Present findings in compelling, accessible ways tailored to senior leadership and diverse audiences

Requirements

  • Bachelorโ€™s degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field (or equivalent practical experience)
  • 5+ years of applied research experience in UX, product, or related settings
  • Proficiency with research and analytics tools such as Qualtrics, Medallia, FullStory, Glassbox, SPSS, SQL, or SAS
  • Experience visualizing insights using tools like PowerPoint, Figma, or equivalent
  • Demonstrated experience leading end-to-end research, including usability, generative, and evaluative studies
  • A portfolio showcasing prior research deliverables and outcomes

Key Skills

  • Deep empathy and creativity in solving complex user and business challenges
  • Expertise in both qualitative and quantitative research methods
  • Strong strategic and discovery research capabilities with measurable business impact
  • Excellent presentation and storytelling skills for senior leadership audiences
  • Ability to partner effectively with product and engineering leaders
  • Self-starter with the ability to manage competing priorities in a fast-paced environment
  • Familiarity with research and design tools such as UserTesting, Userlytics, Figma, or Protopie
  • Analytical mindset with the ability to balance detailed execution and big-picture strategy

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