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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
As a Senior User Experience Researcher, you'll define and measure UX goals, conduct end-to-end research, and translate insights into actionable strategies that influence global business and product decisions for a pharmaceutical services client.
Responsibilities
- Define and measure quantitative UX goals and metrics to assess success across digital experiences
- Identify and frame strategic problems, conduct end-to-end research, and translate insights into actionable recommendations that guide product roadmaps
- Perform statistical analyses to uncover key insights and communicate them to both technical and non-technical stakeholders
- Partner with product teams to design, launch, and analyze surveys across software and hardware experiences
- Collaborate with cross-functional partners to demonstrate the value of quantitative user research and influence product direction
- Deliver rigorous, high-quality research outcomes while managing multiple projects with varying scope and complexity
- Present findings in compelling, accessible ways tailored to senior leadership and diverse audiences
Requirements
- Bachelor’s degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field (or equivalent practical experience)
- 5+ years of applied research experience in UX, product, or related settings
- Proficiency with research and analytics tools such as Qualtrics, Medallia, FullStory, Glassbox, SPSS, SQL, or SAS
- Experience visualizing insights using tools like PowerPoint, Figma, or equivalent
- Demonstrated experience leading end-to-end research, including usability, generative, and evaluative studies
- A portfolio showcasing prior research deliverables and outcomes
Key Skills
- Deep empathy and creativity in solving complex user and business challenges
- Expertise in both qualitative and quantitative research methods
- Strong strategic and discovery research capabilities with measurable business impact
- Excellent presentation and storytelling skills for senior leadership audiences
- Ability to partner effectively with product and engineering leaders
- Self-starter with the ability to manage competing priorities in a fast-paced environment
- Familiarity with research and design tools such as UserTesting, Userlytics, Figma, or Protopie
- Analytical mindset with the ability to balance detailed execution and big-picture strategy
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