Lead UX Researcher

Warner Bros. Discovery seeks a Lead UX Researcher to lead user research and inform product strategy for the HBOMax video streaming experience.

Responsibilities

• Provide UX research insights to equip product and design leadership and working teams with strategic and tactical data to inform product decision making and design solution
• Conduct global research studies end-to-end including identifying research needs, setting objectives and metrics, determining methods, managing research vendors, coordinating prototype delivery with design, recruiting plan, study session guide, study moderation, survey programming, data analysis, and reporting, and workshops to apply the insights to product decisions and design solutions
• Hands-on project management of user research studies including project communication, vendor selection and contract management, software tool coordination, cost estimation and forecasting resources, timelines and deliverable schedule, prototype security measures, coordinating recruitment, and lab facility needs
• Transform complex data into high-quality, actionable insights that inform decision-making across all organizational levels—balancing analytical rigor with the agility required for timely execution
• Grow the UXR team's global expertise and value to the business; explore new ways to discover user insights, experiment with the latest research methods, stay abreast of customer trends, industry competitive offerings and emerging tech to identify and develop novel solutions

Requirements

• At least 8+ years of progressively complex practical work experience in a UX Researcher role on a global product development team or consulting group
• 5+ years leading strategic product research, presenting quantitative and qualitative insights to business decision-makers, and working with product and design teams to apply the findings
• Graduate degree in Engineering Human Factors, Engineering Psychology, Human-Computer Interaction, or similar, with formal training in usability testing and advanced statistical analysis
• Practical experience conducting consumer market research and usability testing for ecommerce experiences, specializing in high-stakes transactional flows
• Deeply credentialed in qualitative research, with mastery across ethnographic studies, cognitive walkthroughs, co-creation workshops, contextual inquiries, focus groups, concept validation, and usability testing
• Highly adept at global adaptation across lab-based, remote, and unmoderated formats
• Expert-level proficiency in quantitative research, including the design of sophisticated customer surveys and application of advanced statistical modeling
• Demonstrates strategic agility and a growth mindset, thriving in dynamic environments by applying strong listening, analytical, and organizational skills
• Strong business acumen, client-management, and communication skills with the ability to adapt research approach and communication to a variety of individual and team working styles

Key Skills

• UX research
• strategic and critical thinking
• quantitative and qualitative insights
• user-centered design (UCD) process
• strategic generative user research
• iterative design testing
• usability testing
• live experimentation
• project management
• data analysis
• data-backed innovation
• strategic decision-making
• client-management
• communication skills

Benefits

• Thoughtfully curated benefits
• Tools to explore and grow into your best selves
• Supported, celebrated, and able to thrive
• Annual bonuses, short- and long-term incentives, and program-specific awards
• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and sick time and vacation