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"Design is where science and art break even."
— Robin Mathew
Drive strategy and thought leadership for high-impact initiatives across multiple product domains while shaping long-term design approaches. Lead the integration of AI into UX design workflows and mentor UX practitioners to elevate design maturity.
Responsibilities
- Drive strategy and thought leadership for high-impact initiatives across multiple product domains.
- Shape long-term design approaches that elevate user experience as a driver of both customer value and business outcomes.
- Apply deep expertise in user research, usability testing, and inclusive design to ensure our experiences meet accessibility, responsive design, and usability standards while anticipating emerging user behaviors and needs.
- Define and evolve enterprise-level design systems, frameworks, and playbooks that guide how experiences are planned, designed, prototyped, and measured.
- Partner with senior executives and product leaders to embed these practices into business strategy and secure alignment across the organization.
- Serve as a mentor and advisor to UX practitioners, supporting onboarding, coaching, and professional growth.
- Build strong relationships across product, content, engineering, and senior leadership to foster collaboration and raise design maturity at TELUS.
- Lead the integration of AI into UX design workflows, evolving how teams approach design thinking and accelerating how TELUS plans, creates, and measures user experiences.
Requirements
- Bachelor's degree in Design, Human-Computer Interaction, Psychology, or related field.
- 7+ years leading large-scale UX design initiatives in product-driven organizations.
- Mastery of UX design principles, user research methodologies, design systems, and prototyping tools.
- Proven ability to partner with senior executives and cross-functional leaders to shape priorities, secure alignment, and embed UX strategy into business decisions.
- Hands-on experience integrating AI and emerging technologies into design workflows.
- Track record of mentoring and developing UX practitioners, shaping design communities of practice, and elevating organizational design maturity.
Key Skills
- Mastery of UX design principles, user research methodologies, design systems, and prototyping tools.
- Adept at data-informed design decisions, information architecture, interaction design, and scaling design governance models.
- Exceptional communication and presentation skills.
- Hands-on experience integrating AI and emerging technologies into design workflows.
- Track record of mentoring and developing UX practitioners, shaping design communities of practice, and elevating organizational design maturity.
About Telus
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, b
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