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"Design is where science and art break even."
— Robin Mathew
The UX Designer will facilitate discovery sessions to understand user needs and translate complex workflows into user-friendly Salesforce experiences. They will collaborate with various stakeholders to ensure design aligns with technical feasibility and best practices.
Responsibilities
- Facilitate discovery sessions to understand business goals, user needs, and process challenges
- Translate complex workflows into clear, user-friendly Salesforce experiences
- Conduct user research, usability testing, and stakeholder interviews to inform design decisions
- Design user flows, wireframes, mockups, and interactive prototypes using tools such as Figma or Adobe XD
- Create design assets and guidelines aligned with the Salesforce Lightning Design System (SLDS) and client brand standards
- Ensure accessibility, mobile responsiveness, and consistency across all designs
- Work closely with Salesforce Consultants, Solution Architects, Developers, and Project Managers to align design with technical feasibility
- Provide input into Experience Cloud site structure, navigation, and component usage
- Support client-facing presentations, design reviews, and workshops
- Conduct UX audits and heuristic evaluations on existing Salesforce implementations
- Champion user experience best practices and contribute to internal design frameworks
- Stay current on Salesforce UX trends, design tools, and digital experience standards
Requirements
- 3+ years of experience in UX/UI design, ideally within enterprise or cloud software environments
- Experience designing for Salesforce platforms (Sales, Service, or Experience Cloud) is highly valued
- Strong portfolio showcasing end-to-end design work, including user flows, wireframes, and prototypes
- Proficiency in Figma, Adobe XD, or equivalent design tools
- Understanding of the Salesforce Lightning Design System (SLDS) and Experience Cloud constraints (preferred)
- Knowledge of accessibility principles and responsive web design
- Excellent communication and stakeholder engagement skills
- Ability to work independently and collaboratively within Agile project teams
- Familiarity with HTML/CSS or front-end principles is a plus (not required)
Benefits
- Salesforce/Mulesoft/Project Management certifications paid for by J4RVIS
- Work From Anywhere for up to 4 weeks a year
- Flexible working arrangements
- 3 months paid parental leave for primary carers
- 2 days of study leave per quarter
- Wellness allowance to look after your health
- Home office expense allowance
About J4rvis
J4RVIS is an end-to-end technology partner, combining strategic advisory with expertise in AI, Salesforce, MuleSoft, and Agentforce. We help organizations design scalable solutions, optimize processes, and drive sustainable growth. From upfront strategy to seamless execution, J4RVIS empowers leaders to unlock business value and navigate the evolving digital landscape with confidence.
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