Senior Product Designer

Owning end-to-end design for high-impact product areas from concept to execution. Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.

Responsibilities

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

Requirements

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn't wait to be told what to do.

Key Skills

• Deep craft specialists
• Interaction design
• Product thinking
• Pixel-perfect execution
• Leadership and autonomy
• End-to-end systems thinking
• Usability
• Clarity and conviction in articulating decisions
• Agency, ownership, and autonomy

Benefits

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!