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"Simplicity is the ultimate sophistication."
— Leonardo da Vinci
I
Lead the design of growth initiatives and translate data insights into compelling user experiences. Collaborate with cross-functional teams to define growth roadmaps and champion a culture of experimentation.
Responsibilities
- Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns)
- Translate data insights into intuitive, visually compelling experiences
- Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences
- Build prototypes to validate hypotheses rapidly, balancing speed with craft
- Collaborate with cross-functional teams to define growth roadmaps
- Champion a culture of experimentation while maintaining Intercom’s high craft design ethos
Requirements
- Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences)
- Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking
- Strategic partnership: Ability to articulate how design decisions directly impact business outcomes
- Systems thinking: Experience working with complex products and extending design systems at scale
- Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution
- Strong communication: Able to provide strong rationale behind your design work and provide others good feedback
Key Skills
- Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking
- Strategic partnership: Ability to articulate how design decisions directly impact business outcomes
- Systems thinking: Experience working with complex products and extending design systems at scale
- Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution
- Strong communication: Able to provide strong rationale behind your design work and provide others good feedback
Benefits
- Competitive salary, annual bonus and equity
- Regular compensation reviews - we reward great work!
- Generous paid time off above statutory minimum
- Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones
- Hybrid working
- MacBooks are our standard, but we also offer Windows for certain roles when needed
- Fun events for Intercomrades, friends, and family!
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
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