Senior Content Designer

Mercury is seeking a content designer/writer to write sharp, helpful, and on-brand content for their banking product and shape communication systems and strategies.

Responsibilities

• Build deep empathy for our customers and translate it into clear, helpful product content.
• Partner with product teams to write everything from error messages to onboarding flows to system templates.
• Extend brand values into the product experience with persuasive, human-centered copy.
• Create and socialize guidelines for style, mechanics, shared language, and system-wide voice consistency; define and evolve the architecture of reusable content components; establish principles for how we utilize channels (in-app, email, notifications, etc.) and their cadence.
• Collaborate with research and design to test and refine messaging.
• Support major initiatives by partnering with product designers and PMMs to help customers understand new developments.

Requirements

• 5-7 years of experience in Content Design or Product Writing with experience balancing writing craft and system thinking.
• Someone who moves comfortably between detail-level execution and team-wide strategy.
• Strong communication skills: able to advocate for voice, consistency, and clarity across disciplines.
• A proactive partner who brings ideas—not just execution—to the table.
• Curiosity, empathy, and a willingness to experiment.
• FinTech experience is a plus.

Key Skills

• Content Design or Product Writing
• Balancing writing craft and system thinking
• Strong communication skills
• Proactive partner
• Curiosity
• Empathy
• Willingness to experiment
• FinTech experience (a plus)