Sr. UX Designer

Daikin Applied seeks a Sr UX Designer to collaborate with product management on customer discovery, create journey maps, wireframes, prototypes, and high-fidelity designs, and work closely with software engineers.

Responsibilities

• Operate within the Daikin Applied UX process, which includes discovery, ideation, visualization, and testing
• Advocate the needs of the customer, fostering a shared understanding of the customer-centric intersection between design, content, business and brand
• Facilitate customer discovery sessions to uncover user needs, preferences, and pain points
• Design intuitive, low-friction solutions, validate them through iterative testing, and refine them based on user feedback, to ensure alignment with real-world expectations
• Work iteratively and collaboratively with a cross-disciplinary team (product owners, software engineers, researchers), using lean and agile methodologies to explore, test, and implement designs
• Lead end users, development team and partners with impact, and guide decision-making through a customer-focused approach rather then a ‘technology first’ mindset
• Develop comprehensive user journey maps and task flows to visualize end-to-end user experiences and foster a better understanding of customer behavior
• Sketch out low-fidelity wireframes, build interactive prototypes, and leverage Daikin Applied’s design system to deliver high fidelity mockups
• Lead design reviews to validate them with the design team, product managers, engineering teams, and business stakeholders
• Optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data

Requirements

• Bachelor’s degree in Computer Science or a related field or equivalent experience
• 5+ years of experience in design of mobile, web and embedded user interfaces
• Lead discovery activities and user testing
• Ability to work independently
• Significant experience with customer discovery techniques, including user interviews, usability testing, and journey mapping
• Strong grasp of information architecture, design patterns, and interaction design for data-heavy applications
• Expertise using Figma, Sketch, or the equivalent
• Advanced knowledge of design systems and how to apply them, while still creatively solving design problems
• Understanding of HTML, CSS, and other web technologies

Key Skills

• Customer discovery techniques
• Information architecture
• Design patterns
• Interaction design
• Figma, Sketch, or equivalent
• Design systems
• HTML, CSS, and other web technologies

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service