Senior Product Designer, Ticketing

The Senior Product Designer will lead the vision and execution of the fan and customer experience across GoFan, focusing on expanding the platform's reach to new markets. They will also contribute to the evolution of GoFan’s product vision and brand position, ensuring a cohesive and growth-oriented platform.

Responsibilities

• Drive the next evolution of the GoFan experience, shaping how the platform serves new markets while maintaining the simplicity and reliability our customer’s trust.
• Design seamless, conversion-oriented B2C experiences that elevate the fan journey—from event discovery to checkout and entry.
• Help define and visualize the future vision of GoFan, collaborating with product and marketing teams to align design direction with brand and business strategy.
• Contribute to and evolve our design system to ensure consistency, accessibility, and scalability across a growing product ecosystem.
• Mentor and provide feedback to other designers to raise the quality, cohesion, and impact of our product experiences.
• Own and evolve the end-to-end fan and customer experience across GoFan’s apps, web, and Box Office products.
• Partner with cross-functional leaders to explore and define opportunities in new markets and use cases.
• Deliver high-quality prototypes, interaction specs, and documentation that enable smooth collaboration and implementation.
• Use data, research, and customer insights to validate solutions and inform design strategy.
• Collaborate across teams to ensure design decisions align with product vision, technical feasibility, and market positioning.

Requirements

• 5–8 years of experience in product design, with a portfolio that demonstrates strong systems thinking, polished UI, and measurable product impact.
• Proven success designing consumer-facing (B2C) products with large, diverse user bases—ideally mobile-first and transaction-oriented.
• Proven experience leading design for mobile-first, multi-platform products (native apps + responsive web).
• Mastery of Figma and deep familiarity with design systems, component libraries, and modern design workflows.
• A strategic mindset with the ability to translate product vision into clear, actionable design direction.
• Strong communication and storytelling skills—you can articulate the “why” behind your work and align teams around a shared vision.
• A collaborative approach that helps teams align around the user and deliver cohesive, high-quality experiences.

Benefits

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment