Lead Product Designer

Lead the design strategy and execution for complex features, taking ownership from problem framing to delivery. Collaborate with cross-functional teams to shape product strategy and ensure high-quality user experiences.

Responsibilities

• Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing to final delivery.
• Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but also grounded in enduring design principles.
• Collaborate with the design systems and brand teams to define and co-create a scalable visual strategy, ensuring alignment on a cohesive visual language across products.
• Design high-quality user journeys and product experiences that raise the standard of design excellence and set benchmarks for quality within the product.
• Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution.
• Conduct and lead user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution.
• Drive significant contributions to our design system, building scalable patterns and robust documentation that empowers the entire team.
• Mentor and guide mid-level and senior designers, sharing your knowledge to raise the overall craft and maturity of the design organisation.
• Articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level.
• Be a valued voice in the design leadership group, contributing to broader design initiatives, cultivating a culture of excellence, and influencing strategic decisions that affect the entire discipline.

Requirements

• Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities.
• A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making and raise design as a discipline across the organisation.
• Demonstrated experience working in complex SaaS agile environments, with a thorough understanding of how to deliver products in a sustainable and scalable way. Show us how you've previously elevated a product's look, feel, and overall perception.
• Evidence of design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders.
• Extensive experience actively contributing to and evolving robust design systems within complex engineering environments, establishing principles that guide your design decisions.
• The ability to mentor and support designers, helping them grow their skills.
• Proficiency with Figma and other industry-standard design and prototyping tools, familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows.
• Motivation to integrate AI tools into your workflow for the benefit of the process and end customer.

Key Skills

• Proficiency with Figma and other industry-standard design and prototyping tools
• Familiarity with front-end implementation practices
• Comprehensive knowledge of accessibility compliance
• Significant experience collaborating with engineers in Agile workflows

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and a constant buzz of different languages being spoken everywhere you go. It’s complete with a coffee bar, canteen, and table tennis, and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops