Senior UI/UX Designer

UX Research & Design role at UrBox to plan, design, and conduct user research, and create wireframes, prototypes, and high-fidelity UI designs for their digital gifting & loyalty platform.

Responsibilities

• UX Research & Discovery (60%): Plan, design, and conduct user research (in-depth interviews, usability testing, surveys, diary studies, field research, etc.) to uncover user needs and behaviors.
• Synthesize findings into personas, journey maps, and opportunity frameworks to drive product decisions.
• Collaborate with Product Managers to define research goals and hypotheses aligned with business objectives.
• Translate research insights into actionable recommendations and design concepts.
• Maintain and evolve the internal research repository for cross-team knowledge sharing.
• UX/UI Design & Delivery (40%): Create wireframes, prototypes, and high-fidelity UI designs that align with UrBox’s brand and design system.
• Ensure usability, accessibility, and visual consistency across products and platforms.
• Conduct design validation and iteration based on user feedback and analytics.
• Collaborate with engineers to ensure seamless handoff and implementation quality.
• Cross-functional Collaboration: Collaborate closely with Product, Engineering, Business Analyst, and Business Development teams to align user experience with business goals.
• Mentorship & Feedback: Provide guidance and mentorship for Junior/Mid-level Designers.
• Constructively review and critique design work within the team.
• Innovation & Continuous Improvement: Keep up-to-date with design trends, tools, and new technologies.
• Initiate improvements in workflow, team process, and user experience.

Requirements

• Education: Bachelor’s degree in Design, Psychology, Information Technology or other fields related to UX Design.
• Certification in UX Research is a plus
• 4+ years of experience in Product/UX/UI Design.
• Proven experience designing complex digital products, ideally across both B2C and B2B.
• Experience working in cross-functional teams with engineers, PMs, and business stakeholders.
• Experience in conducting user research and usability testing.
• Strong foundation in user-centered design principles and UX research methodologies.
• Advanced proficiency in Figma, FigJam, prototyping tools, and design documentation.
• Experience working with and evolving Design Systems at scale.
• Ability to analyze both qualitative and quantitative data and synthesize meaningful insights.
• Solid understanding of design systems, accessibility, and product development lifecycle (Agile/Scrum).
• Language Skills: Able to read and understand design-related English documentation.

Key Skills

• User-centered design principles
• UX research methodologies
• Figma
• FigJam
• Prototyping tools
• Design documentation
• Design Systems
• Data analysis
• Accessibility
• Agile/Scrum