Lead UX Designer

The Lead UX Designer will design intuitive and delightful experiences for various products while collaborating with cross-functional teams. They will lead workshops, synthesize customer needs, and communicate design ideas effectively within a large team environment.

Responsibilities

• As part of the UX Design and Research team, partner with our Product teams to identify and explore new opportunities to help define product roadmaps, vision, and strategy.
• Lead the synthesis of customer needs to translate them into new products and services.
• Define and communicate best in class digital payments and identity design.
• Experiment with new capabilities to expand the design offering across the company.
• Own relationship with our partner banks in designing new products and services.
• Develop and maintain a deep understanding of our own products, our customer needs and competitive landscape.
• Prioritize customer-first outcomes in decision making conversations.
• Create and present compelling deliverables to a range of audiences and forums.
• Shape the methodology and culture within cross-functional teams, promote design culture; help guide teams in design planning, activities and reporting.
• Share work routinely with leaders to advance the role of design across our organization and those of our partner banks.
• Proactively address situations of ambiguity to keep teammates inspired and productive.
• Consistently use and help teams apply the appropriate strategic design lenses (customer, business, competitive, social, etc.) for solving problems.
• Lead workshops that advance the application of design across our organization and those of our partner banks.
• Experiment with, design, and implement systems to improve planning & outcomes across the company.
• Develop a unique voice and presence in promoting the role of design across the company.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Lead with customer obsession, guide towards high-craft user experience and strategically leverage user research.
• Be a key member of the Product team and responsible for its operating structure and team culture.
• Work closely with design, technology, and product teams, to establish an experience framework for our products and services.
• Frame problems through a strategic lens to inform solutions.
• Explore divergent perspectives to inform design decisions.
• Create mockups and prototypes, from discovery through execution.
• Participate in and occasionally lead user research sessions.
• Guide teams in distilling customer feedback into product ideas and refinements.

Requirements

• Education and/or experience typically obtained through completion of a bachelor’s degree in UX/UI Design, Research or related fields.
• 8+ years of work experience with a focus on product design and UI across a variety of platforms, including web, and mobile.
• Demonstrable success as a designer with complex, data-intensive products and services with a strong online design portfolio.
• A command of visual and communication design principles.
• Experience in designing mobile app experiences from start to finish as a product designer with familiarity of mobile development.
• Enthusiasm for an iterative design process inspired by group critique.
• A great eye for detail, demonstrate creative and innovative problem-solving.
• Ability to contribute to detailed product requirements.
• Highly skilled in design tools (Figma, Sketch, Photoshop).
• Able to clearly communicate concepts and designs through sketches, wireframes, high fidelity comps, and prototypes.
• Able to function independently and in a team environment with solid collaboration skills.
• Strong communication skills and the ability to stay highly organized are critical.
• Excellent written, verbal, and presentation skills.
• A passion for Payment and Commerce is needed.
• Ability to Have fun and build a culture of belonging, wellness, diversity, inclusion, and career growth for the product design organization.
• Ability to balance working directly on design and guiding the quality of work from others on your team.
• Experience presenting to and collaborating with senior-level stakeholders.
• Experience leading design critiques with remote team members.

Key Skills

• Interaction Design
• Information Architecture
• Usability Research
• Figma
• Sketch
• Photoshop
• Wireframes
• High fidelity comps
• Prototypes
• Design critiques
• User research

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.