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Senior UX Designer, CX

Nice • Pune, India 🇮🇳

Hybrid Full-time Lead

As a Senior UX Designer, you will create user experiences that enhance customer satisfaction and lead design initiatives across product lines. You will engage in product strategy discussions and facilitate the design process through research, prototyping, and stakeholder presentations.

Responsibilities

  • Engaging in discussions regarding product strategy, vision and planning
  • Supporting PO/PMs in shaping strategy and vision with a focus on user needs
  • Capable of identifying the appropriate research & design process, breaking down requirements into information hierarchy, user flows, mind maps, and journey maps
  • Facilitating product vision by researching, conceiving, sketching, and prototyping new design solutions
  • Individual contributor role with hands-on UX deliverables
  • Explore various concepts for new features, presenting and justifying ideas to stakeholders
  • Be highly self-motivated and able to prioritize and manage workload; and meet critical deadlines
  • Explain new product features and design choices to stakeholders using solid experience design principles and reasoning
  • Stay organized, manage time effectively, and pay close attention to detail
  • Work with UX & UI deliverables, focusing on the Design System and concepts for NICE next-generation products
  • Result oriented with KPI focus on user satisfaction scores, user adoption & conversion rates, & innovative features

Requirements

  • Bachelor’s or Master’s in Interaction Design/User Experience Design/Human Factors/Industrial Design/Business Design from a reputed institute
  • 5+ years of experience in UI & UX Design, with a robust portfolio showcasing work on complex systems
  • 4+ years as Lead UX Designer
  • Experience mentoring and coaching designers
  • Working knowledge with a Design System
  • Problem-solving aptitude
  • Analytical mindset with business acumen
  • Ability to work independently and with a group of peers
  • Strong written communication skills and presentation skills
  • In depth experience and knowledge of Figma, XD and Jira
  • Impressive portfolio showcasing complex system designs
  • Desired skills in workshop facilitation and ideation
  • Experience in user research and analysis
  • Possess a strong sense of innovation & aesthetics

Key Skills

  • Working knowledge with a Design System
  • Problem-solving aptitude
  • Analytical mindset with business acumen
  • Ability to work independently and with a group of peers
  • Strong written communication skills and presentation skills
  • In depth experience and knowledge of Figma, XD and Jira
  • Desired skills in workshop facilitation and ideation
  • Experience in user research and analysis

Benefits

  • Join an ever-growing, market disrupting, global company
  • Work in a fast-paced, collaborative, and creative environment
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
  • Enjoy NICE-FLEX! 2 days working from the office and 3 days of remote work, each week

About Nice

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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