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"Design is where science and art break even."
— Robin Mathew
Product Designer
American Express Global Business Travel • London, United Kingdom 🇬🇧
Conduct user research to understand user needs and develop design concepts. Collaborate with cross-functional teams to ensure designs align with business goals and maintain design consistency.
Responsibilities
- Conduct user research to understand user needs, behaviors, and pain points
- Develop user personas, journey maps, and experience maps
- Create wireframes, mockups, and interactive prototypes to visualize design concepts
- Conduct usability testing and gather user feedback to iterate on designs
- Collaborate with product designers, product managers, developers, and other stakeholders to ensure designs are feasible and aligned with business goals
- Maintain and contribute to the design system and ensure design consistency across products
- Manage multiple projects in a fast-paced environment
- Stay up-to-date with industry trends and best practices to continually improve our design processes and outputs
- Contribute to a scalable Design System
Requirements
- +5 years of experience in Product design, preferably in a B2B / SaaS environment
- Strong portfolio demonstrating expertise in user-centered design principles, processes, and deliverables
- Experience using Figma
- Excellent communication and collaboration skills, with the ability to present and defend design decisions
- Strong problem-solving skills and attention to detail
- Knowledge of accessibility standards and best practices
- Experience with user research methodologies and tools
- Fluent in spoken and written English, French would be a plus (not mandatory)
Key Skills
- Experience in Product design, preferably in a B2B / SaaS environment
- Strong portfolio demonstrating expertise in user-centered design principles, processes, and deliverables
- Experience using Figma
- Excellent communication and collaboration skills, with the ability to present and defend design decisions
- Strong problem-solving skills and attention to detail
- Knowledge of accessibility standards and best practices
- Experience with user research methodologies and tools
- Fluent in spoken and written English, French would be a plus (not mandatory)
Benefits
- Flexible benefits including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
- Travel perks from major travel providers
- Access to over 20,000 courses on a learning platform, leadership courses, and new job openings available to internal candidates first
- Championing Inclusion in every aspect of the business
About American Express Global Business Travel
Business travel doesn’t just move people from A to B, it helps ideas and innovation move forward, too. And with the most valuable marketplace, software, and services in travel, there is nowhere they can’t go with American Express Global Business Travel. With us, your Great Ideas Travel. GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group, Egencia and CWT) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate comp
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