Senior Product Designer (Service Design Experience)

You will design the entire process of creating and integrating products and services while collaborating with cross-functional teams. Your role includes facilitating workshops, developing design strategies, and applying various research methods to enhance user experiences.

Responsibilities

• Design the entire process of creating and integrating products and services
• Play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services
• Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes and design systems
• Facilitate workshops, develop unique design strategies for products and take part in making strategic decisions at the portfolio level
• Apply various research methods such as context analysis, moderated interviews, experiments and user tests
• Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customers
• Ensure that project scope, risks and updates are regularly assessed and communicated
• Balance client and Thoughtworker expectations by clearly communicating experience design deliverables
• Extend your expertise to teammates by supporting less-experienced designers when possible
• Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and more

Requirements

• Comfortable leading the entire process of designing and integrating products and services
• Well versed in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplines
• Comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc
• Experienced storyteller able to clearly present your research methods and its findings to your stakeholders
• At least an Upper Intermediate (B2) level of English
• Unique approach to designing the entire process of creating and integrating products and services
• Happy to design solo or collaborate with designers/developers
• Understanding the importance of stakeholder management and can easily liaise between clients and other key stakeholders
• Knack for communicating and defining project roles to your design teammates with the ability to build confidence in others
• Passion for contributing to the growing experience design community at Thoughtworks

Key Skills

• Leading the entire process of designing and integrating products and services
• Experience design with specialities in at least three additional areas
• Leading and advising research activities on experience design projects
• Experienced storyteller
• Upper Intermediate (B2) level of English
• Unique approach to designing
• Ability to design solo or collaborate
• Stakeholder management
• Communicating and defining project roles
• Advocating experience design expertise

Benefits

• No specific benefits mentioned in the job description