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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

— Antoine de Saint-Exupéry

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User Experience Researcher

Springbokit • Dallas-Fort Worth Metroplex

Full-time Senior

A Senior UX Researcher to lead user experience strategy across multiple digital products, collaborating with cross-functional teams to drive data-backed decisions.

Responsibilities

  • Plan and conduct user research, stakeholder interviews, and usability studies to uncover pain points and inform design decisions.
  • Translate research insights into actionable strategies, presenting findings and recommendations through reports and visual storytelling.
  • Create UX artifacts such as journey maps, personas, process flows, and interactive prototypes to communicate the user experience vision.
  • Facilitate or participate in design workshops that connect user needs with business strategy.
  • Partner with design and development teams to ensure final implementations align with the intended user experience and business outcomes.
  • Implement and manage in-app guidance tools (e.g., Pendo) to improve onboarding and user engagement.
  • Write clear, concise, and user-friendly microcopy, tooltips, and onboarding content that aligns with brand tone and supports usability.
  • Define and track success criteria for launches, using analytics and feedback tools to evaluate outcomes and identify improvements.
  • Conduct UX audits and analyze data from tools such as Maze, Qualtrics, or Google Analytics to identify trends and opportunities.
  • Stay current on UX research methodologies, design trends, and evolving user behaviors to guide continuous improvement.
  • Manage priorities across multiple projects and collaborate effectively with distributed teams.
  • Contribute to internal process improvements and help refine UX standards and best practices.

Requirements

  • Bachelor’s degree or equivalent experience in UX, design, psychology, human-computer interaction, or a related field.
  • 5+ years of experience in UX research
  • Strong understanding of user-centered design principles and usability testing practices.
  • Skilled with modern design and prototyping tools such as Figma, FigJam, or similar.
  • Experience with analytics or testing platforms such as Maze, Google Analytics, or Qualtrics.

Key Skills

  • User-centered design principles
  • Usability testing practices
  • Modern design and prototyping tools (Figma, FigJam, etc.)
  • Analytics or testing platforms (Maze, Google Analytics, Qualtrics, etc.)

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