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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
A Senior UX Researcher to lead user experience strategy across multiple digital products, collaborating with cross-functional teams to drive data-backed decisions.
Responsibilities
- Plan and conduct user research, stakeholder interviews, and usability studies to uncover pain points and inform design decisions.
- Translate research insights into actionable strategies, presenting findings and recommendations through reports and visual storytelling.
- Create UX artifacts such as journey maps, personas, process flows, and interactive prototypes to communicate the user experience vision.
- Facilitate or participate in design workshops that connect user needs with business strategy.
- Partner with design and development teams to ensure final implementations align with the intended user experience and business outcomes.
- Implement and manage in-app guidance tools (e.g., Pendo) to improve onboarding and user engagement.
- Write clear, concise, and user-friendly microcopy, tooltips, and onboarding content that aligns with brand tone and supports usability.
- Define and track success criteria for launches, using analytics and feedback tools to evaluate outcomes and identify improvements.
- Conduct UX audits and analyze data from tools such as Maze, Qualtrics, or Google Analytics to identify trends and opportunities.
- Stay current on UX research methodologies, design trends, and evolving user behaviors to guide continuous improvement.
- Manage priorities across multiple projects and collaborate effectively with distributed teams.
- Contribute to internal process improvements and help refine UX standards and best practices.
Requirements
- Bachelor’s degree or equivalent experience in UX, design, psychology, human-computer interaction, or a related field.
- 5+ years of experience in UX research
- Strong understanding of user-centered design principles and usability testing practices.
- Skilled with modern design and prototyping tools such as Figma, FigJam, or similar.
- Experience with analytics or testing platforms such as Maze, Google Analytics, or Qualtrics.
Key Skills
- User-centered design principles
- Usability testing practices
- Modern design and prototyping tools (Figma, FigJam, etc.)
- Analytics or testing platforms (Maze, Google Analytics, Qualtrics, etc.)
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