Senior Product Designer - WorkHero

WorkHero is hiring a Senior Product Designer to shape the future of their AI-powered back office platform, focusing on the HVAC industry.

Responsibilities

• Own the design process end-to-end—from customer research and problem definition through high-fidelity designs, prototyping, and iterative refinement based on user feedback
• Spend significant time with end-users (30%+ of your week)—conducting user research with contractors and office managers, observing their workflows, and deeply understanding the problems we're solving
• Design across our product surface area—creating intuitive experiences for our contractor-facing mobile app, internal tools for office managers, and AI-enabled workflow automation systems
• Shape product strategy and vision—partnering with the CEO and CTO to define what we build, why it matters, and how we prioritize, bringing a user-centered perspective to all product decisions
• Think through AI-enabled workflows—designing how AI agents and human expertise work together seamlessly, making automation feel reliable and trustworthy for non-technical users
• Establish design foundations—building design systems, interaction patterns, and quality standards that enable us to ship consistently great experiences as we grow

Requirements

• 4+ years of product design experience with a strong portfolio demonstrating end-to-end design work from research through shipped products
• Expertise in modern design tools (Figma, etc.) and ability to create high-fidelity designs, prototypes, and design systems
• Strong customer research and user understanding skills
• Product thinking and strategic sensibility
• Demonstrated Curiosity about AI
• Comfort designing for complexity
• Excellent communication and collaboration skills
• Comfort with ambiguity and early-stage environments

Benefits

• Competitive salary, meaningful equity, and full benefits
• Flexible, hybrid work environment
• A mission-driven team that values impact and integrity